JGPEP+ · CUSTOMER CARE
Returns, made clear.
How to request help with an order, return an eligible product or follow up a refund.
Overview
This policy explains how to contact JGPEP+ about cancellations, returns and refunds for orders placed at jgpeptidesplus.com. Our change-of-mind return window is 14 days for unused, unopened products, subject to the statutory rights explained below.
Nothing in this policy limits rights that cannot lawfully be excluded. A research-use label does not, by itself, remove applicable consumer rights. Purchases made wholly or mainly for business purposes may be subject to different rights; contact us about your order.
How to request a return
Email service@jgpeptidesplus.com with your order number or other proof of purchase, the item concerned and your request. For damage, an incorrect item or a suspected fault, photographs of the packaging, label and batch number help us investigate. A reason is not required for a statutory change-of-mind cancellation.
Our postal return address is JG PEPTIDES PLUS, 4 Queensway, RH1 1TY, United Kingdom. Contact us for safe shipping instructions before posting laboratory materials. Do not send goods to the manufacturer. Our administrative return process does not make a valid statutory cancellation dependent on prior approval.
Cancelling an online order
For eligible UK consumer purchases, tell us clearly that you wish to cancel within 14 days after the day you receive the goods. You then have 14 days after telling us to send them back. You may also contact us to cancel before dispatch.
Keep proof that you sent your cancellation and proof of return postage. If an order has already been dispatched, we will explain the next steps. Our change-of-mind policy is 14 days for unused, unopened products: notify us within 14 days after delivery, then return the goods within 14 days after notifying us. We do not offer an additional 30-day voluntary return window. This unopened-product condition does not limit any statutory right to inspect or return goods.
Product condition and exceptions
Handle products carefully and follow the supplied storage and safety instructions. Keep packaging and product labels wherever possible. Do not open, reconstitute or use a research product merely to inspect its packaging.
Some statutory cancellation exceptions can apply, including goods liable to deteriorate or expire rapidly, and sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed. We will assess the relevant product and circumstances; not every peptide or opened outer box automatically falls within an exception.
Where cancellation rights apply, reasonable inspection does not automatically remove them. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Exceptions to change-of-mind cancellation do not remove rights relating to faulty or misdescribed goods.
Damaged, faulty or incorrect goods
If your order arrives damaged, is incorrect or appears faulty, stop using the affected item, retain its packaging and contact us promptly. Please describe the issue and include the batch number where available. Do not ship leaking, broken or potentially unsafe materials without suitable instructions.
UK consumers generally have a 30-day short-term right to reject goods that are faulty or not as described. Other remedies can continue after this period. Depending on the circumstances, the law may provide a repair, replacement, price reduction or refund. We will cover reasonable return costs where legally required. A delay in reporting does not automatically extinguish statutory rights.
Refunds and delivery charges
We will confirm the outcome of your request by email. Refunds are made using the original payment method unless another method is expressly agreed, without a refund processing fee.
For a statutory cancellation, reimbursement is due without undue delay and within the applicable 14-day deadline. For returned goods, we may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever is earlier, where the law permits.
When the whole order is cancelled under statutory cancellation rights, we refund the standard outbound delivery charge paid. An extra charge for an upgraded delivery service need not be refunded. For change-of-mind returns, you pay direct return postage only where we informed you of that obligation before the purchase; otherwise we bear it. We will not apply a blanket rule excluding all shipping refunds.
Sale items and exchanges
Sale and discounted products carry the same statutory rights as full-price products. A discount alone is not a reason to refuse a valid refund.
Contact us if you would prefer an exchange. Availability and the appropriate remedy depend on the item and circumstances; an exchange does not replace a refund where you are legally entitled to one. Refunds normally go to the original purchaser’s payment method rather than a gift recipient.
Waiting for a refund
If we have confirmed a refund but it has not appeared, check with your payment provider and then email service@jgpeptidesplus.com with your order number. Payment-provider processing times can vary; this does not extend our legal deadline for issuing the refund.
Contact and cancellation notice
Email: service@jgpeptidesplus.com
Business name: JG PEPTIDES PLUS
Postal address for returns and cancellation notices: 4 Queensway, RH1 1TY, United Kingdom.
You may email: “I give notice that I cancel my contract for the following goods: [items]. Order number: [number]. Ordered on / received on: [dates]. Customer name and address: [details]. Date: [date].” This wording is optional; any clear statement of cancellation is sufficient.
Policy references
GOV.UK: returns and refunds · Consumer Contracts Regulations 2013 · Consumer Rights Act 2015
